Click & Collect

Click & Collect is available from our store located at 39-45 Gordon Avenue, Geelong West, Victoria. You will receive an email when your order is ready to collect. We offer same day collections within business hours. Our opening hours are:

Monday-Saturday 9-5pm

Sunday 10-4pm

Please contact us at hello@ampersandonline.com.au regarding opening hours for public holidays.

 

Shipping Orders

We aim to dispatch orders within 1-2 days of your order being received. You will receive a shipping notification with tracking details via email when your order has been shipped. During busy periods, such as sales or public holidays, orders may take a little longer to be processed. 

 

Shipping Charges

Homewares - Standard Shipping with Australia Post

$15 Flat Rate Standard Shipping 

$20 Flat Rate for cushions, bathrobes, towels and bulky products*

$30 Flat Rate for bulky bedspreads and large or heavy products*

*Please note additional shipping charges may apply for large or heavy items, and some areas of Australia, particularly QLD, WA and NT shipping rates for these items will be calculated at checkout.

Furniture & Rugs

All furniture products and rugs online are currently listed as available for Click & Collect only, please contact us at hello@ampersandonline.com.au for a shipping quote. We use FedEx Express, Couriers Please, Aramex & Australia Post to find you the best rate available. 

 

Pre-order Orders

All pre-order products are clearly labelled and include their approx shipment date. 

Please note that pre-order shipment dates are an estimate only and may change, you will be notified of any delays. Orders placed with preorder items will be shipped once all products are available. 

If you would like your in stock items to be sent first please place separate orders. 

 

Missing or late orders

If your order is taking longer than expected or listed as missing in transit please email us at hello@ampersandonline.com.au  so we can look into it for you. 

Please note that it can take up to 28 days to investigate late/missing parcels. Once we receive your email we will contact Australia Post and raise a ticket for the parcel, it can then take Australia Post up to 14 Business Days to investigate the missing parcel. 

Once Australia Post has finished their investigation we will contact you with the outcome. If your parcel has been declared lost in transit we will contact you regarding a replacement or full refund.

Please note that due to insurance limitations we are unable to send a replacement or process a refund until Australia Post has declared the parcel as lost in transit.

We do not offer refunds for orders that are showing as 'delivered' with our couriers. 

 

International Orders

At this point in time shipping is only available within Australia. If you are located internationally and would like to place an order please send us an email with the products you are interested in and your complete shipping address and we will get back to you with a shipping quote.

Please note that import duties, taxes and charges may apply depending on your location. These charges are the responsibility of the buyer, Ampersand  will not cover any additional costs incurred.