Refund policy

Last updated: 26/02/2026

We want you to shop with confidence however please select carefully as we do not offer refunds on change-of-mind purchases. 

If you change your mind or purchased the wrong size/fit/colour we are happy to offer you an exchange or store credit if the following items are met:

  • Products are in original condition with all tags/labels attached and are in original packaging. We reserve the right to decline returns if the item does not meet these conditions. 
  • You contact us within 14 days of receiving your item
  • You post your return items within 2 days of emailing us your request (items posted later than this may not be accepted)
  • All store credits will be less the flat rate shipping fee of $15. This includes orders placed with free shipping. 


Return Exclusions

The below items are NOT eligible for return, exchange or refunds-

  • Gift Cards
  • Sale items and items purchased during sales events (such as Black Friday, Afterpay, Boxing Day etc) are FINAL SALE and cannot be returned or exchanged unless faulty or damaged or required by Australian Consumer Law.

 

Returns Process

Step 1- Email 

Please send us a quick email letting us know to expect your return, please include the following information- 

  1. Order Number
  2. The item(s) you are returning
  3. Reason for return

Step 2 - Post Your Item Back

Please note for returns you are responsible for the shipping costs, we recommend using a registered post or a trackable courier, as we do not accept responsibility for items lost in transit to us. If requesting an exchange we ask that you provide a pre-paid post bag large enough for your item(s) or we can provide one for $15.00* (*Larger items may cost more) for shipping your new purchase, free shipping does not apply to exchanges. 

Once you have contacted us please post your item(s) back to the below address, please make sure to include your name and order number on the return. 

Att: Returns
Ampersand
39-45 Gordon Ave,
Geelong West, Vic 3218

Step 4- Processing

Returns are processed within 2-3 days of arriving in store, however if they arrive on a Friday they wont be processed until Monday. 

Once your return has been processed we will be in contact regarding your store credit or exchange. 

If you have any concerns please contact us. 

Store Credits

Our store credits do not have an expiry and can be used in store or online. 

 

Faulty Items

First we are so sorry your item(s) has arrived faulty! Let's get this fixed for you. 
Please send us a email with your name, order number and item(s) that is faulty. Please also include as many photos as you can of the fault, some up close and far away. This helps us pass on as much information as we can to our suppliers so that we can get this fixed asap. 

After we review your email and photos you will either get a email or phone call from us with further information. Sometimes we may need you to post the item back to us for further assessment. 

Once we have received the faulty product we will arrange for an assessment by the supplier of that item. Upon assessment, we will contact you with the results. We follow the ACCC guidelines for faulty items but please note we always opt to repair or replace an item where possible. 

If approved we will immediately process your refund and you should see this clear in your bank account within 3-7 business days. Store Credit, however, will be sent to you instantly via email. Our store credits do not expire and can be used over multiple transactions.