Refund policy
Last updated: 17/08/2023
We want you to shop with confidence however please select carefully as we do not offer refunds on change-of-mind purchases.
If you change your mind or purchased the wrong size/fit/colour we are happy to offer you an exchange or store credit if the following items are met:
Returns Process
Step 1- Email
Please send us a quick email letting us know to expect your return, please include the following information-
- Order Number
- The item(s) you are returning
- Reason for return
Step 2 - Post Your Item Back
Please note for returns you are responsible for the shipping costs, we recommend using a registered post or a trackable courier, as we do not accept responsibility for items lost in transit to us. If requesting an exchange we ask that you provide a pre-paid post bag large enough for your item(s) or we can provide one for $15.00* (*Larger items may cost more) for shipping your new purchase, free shipping does not apply to exchanges.
Once you have contacted us please post your item(s) back to the below address, please make sure to include your name and order number on the return.
Att: Returns
Ampersand
117 Pakington Street,
Geelong West, Vic 3218
Exchange
If you would like to exchange an item please provide the information in your email on what you would like to exchange, we are more than happy to pop it aside until your return arrives.
If the item you are exchanging for is of a lesser value you will be issued a store credit for the difference, if it is a larger amount we will be in contact for payment on the balance.
Step 4- Processing
Returns are processed within 24hrs of arriving in store, however if they arrive on a Friday they wont be processed until Monday.
Once your return has been processed we will be in contact regarding your store credit or exchange.
If you have any concerns please contact us.
Store Credits
Our store credits do not have an expiry and can be used in store or online.
Faulty Items
First we are so sorry your item(s) has arrived faulty! Let's get this fixed for you.
Please send us a email with your name, order number and item(s) that is faulty. Please also include as many photos as you can of the fault, some up close and far away. This helps us pass on as much information as we can to our suppliers so that we can get this fixed asap.
After we review your email and photos you will either get a email or phone call from us with further information. Sometimes we may need you to post the item back to us for further assessment.
Once we have received the faulty product we will arrange for an assessment by the supplier of that item. Upon assessment, we will contact you with the results. We follow the ACCC guidelines for faulty items but please note we always opt to repair or replace an item where possible.
If approved we will immediately process your refund and you should see this clear in your bank account within 3-7 business days. Store Credit, however, will be sent to you instantly via email. Our store credits do not expire and can be used over multiple transactions.